Frequently Asked Questions

Still have questions? Email us at care@earthel.ca.


  • EARTHEL® is currently sold exclusively on Amazon.ca. You can also shop via our Amazon Brand Store.

  • Not yet. Earthel.ca is a brand hub and product guide. Purchases, shipping, and returns are completed on Amazon.ca.

  • Yes. EARTHEL® is a Canadian brand, distributed by Earthel Beauty Inc., Toronto, Ontario, Canada.

  • Yes. Our formulas are paraben-free, sulfate-free, and phthalate-free, and we are cruelty-free.

  • For Amazon.ca purchases, please use Amazon order support through your order history, since Amazon processes payment, shipping, and returns.

  • We prioritize purposeful formulations and consistency—so every bottle performs the way it’s intended to. We work with manufacturing partners that operate under recognized quality standards and controlled production processes, and we stand behind every product we release.

  • Solid (Cream): Richer texture—great for deeper nourishment, dry ends, and scalp massage.
    Liquid: Easier for quick, daily use—ideal for smoothing, shine, and lightweight application.

  • Start small — a little goes a long way. Apply to mid-lengths and ends on damp or dry hair. For scalp care, massage gently and leave on 30–60 minutes (or overnight if preferred), then wash out. Works well as a pre-shampoo treatment too — apply to dry hair before washing to help reduce dryness.

  • Many customers do, but it depends on your hair type and routine. Start with 2–3x/week, then adjust. For finer hair, use a smaller amount and avoid the roots.

  • Batana Oil naturally has an earthy, roasted-nut aroma — often described with subtle coffee undertones. Since it’s a natural ingredient, scent, color, and texture may vary slightly from batch to batch.

  • Please refer to each product label for the most accurate origin details. If you have a specific question, contact us, and we’ll help.

  • Yes — new hair essentials are launching soon. Join our email list for launch updates and restock alerts.

  • Email us at care@earthel.ca or use the contact form on our Contact page.